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Question

API missing records and weird data

  • 14 October 2021
  • 3 replies
  • 466 views
N

Hi,

I'm having some issues with the API in Sandbox:

* the only Company-wide calls that show up are those where I make the call through the CallOut endpoint even though all calls show up in the normal web interface. No Inbound calls show up -> though it rings the App.

* I do not get a "node" for the call recordings - again, they are available in the web interface & I have the correct grants.

* Direction is reversed and says Inbound instead of Outbound and has the To / From reversed.

Any help appreciated as this just seems illogical.

3 replies

Phong1426275020
Rank
Userlevel 1

How did you setup your sandbox? How many user extension did you add to the sandbox account? Do those user extensions have their own direct number or digital line?

N

We have a fully paid account on MVP Premium with 3 users each with their own line. I am trying to "graduate my App" so we can begin using it with our CRM, but the returned API data is completely wrong - and as it never returns information about the Call Recordings in the JSON I can't complete that part of the requirement either.

Phong1426275020
Rank
Userlevel 1

But in your original question, you wrote "I'm having some issues with the API in Sandbox:", So is it your sandbox or your production?

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