I'm trying to use the analytics API to create some useful performance metrics for our users, but the data isn't matching what I would expect so it would help to understand where it's coming from.
For example, I have an API call that uses callsByResponseType, but when I evaluate the results against the call log, they don't match. For example, I have someone who, according to the analytics API, answered 22 call queues last month. However, looking at the call log I can see at least 40 that they answered.
I'd like to figure out how the API calculates those totals so I can figure out what's causing the discrepancies.