My account manager and text support says there is no way to fix it. Every time I text the word "marijuana" the text is blocked. Occasionally, my entire text messaging system is locked down. Over the past 4 months or so, I've probably spent 8 hours on the phone with customer service and technical support trying to fix this issue.
Despite assertions to the contrary, I have not broken the acceptable use policy by texting about marijuana.
They have also informed me that I cannot get a refund even though the product I purchased (the ability to fax, call AND text clients) was never delivered.
Is anyone going to lift this ban on my texting or should I start looking elsewhere for phone service?