question

Edmund Adjei avatar image
Edmund Adjei asked Phong Vu commented

what is the correct base url for call detail reports

I'm trying to use the call detail report described here, https://developers.ringcentral.com/engage/voice/guide/analytics/reports/call-detail-report , but I don't know what the base URL should be


I have tried https://platform.ringcentral.com/api/v1/admin/accounts/~/reportsStreaming but this gives a 404 which suggests https://platform.ringcentral.com might be the wrong base URL but what is the the correct one?


regards.

Ed


rest api
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Phong Vu avatar image
Phong Vu answered Phong Vu commented
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Thanks Phong, that's a useful link, however it points me to creating an app on the sandbox, but I am starting to get the feeling that there is not sandbox for engage

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No, it's not referred to a sandbox environment. You should see the page with these info

...

Current Host

Engage Voice is using a new host server, and is accessible on https://engage.ringcentral.com.

  • Authentication path /api/auth/login
  • API endpoint path /voice/api/v1

Legacy Host

Engage Voice legacy host servers are also still accessible on https://portal.vacd.biz and https://portal.virtualacd.biz.

  • Authentication path /api/auth/login
  • API endpoint path /api/v1

All of Engage Voice's API resources are organized by either an authentication path or a API endpoint path. All API endpoint paths start with either /voice/api or just the legacy method of /api followed by the version number of the API you are accessing. Currently only /v1 is publicly available. Let's consider a typical API resource URI:

https://engage.ringcentral.com/voice/api/v1/admin/accounts/15300002/agentGroups/2025/agents/1369310

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys