News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Hold music randomly playing mid-call
Tags: phone
Nov 2, 2021 at 7:32am   •   2 replies  •  0 likes
Jon Criste

Hey All,

I was wondering if anyone else has run into this issue. Multiple users have experienced being in the middle of a call and then suddenly OUR hold music starts playing. It doesn't seem like anything can be done other than hang up and call the person back. They have tried to wait it out, park the call and pick it back up, and toggle the hold option. I'm not entirely sure what the caller experiences, because my users have not asked yet. I believe it has only occurred on inbound calls, if that helps at all.

I have checked the call analytics for the specific calls, and RingCentral states that the calls were in good quality.



on Nov 2, 2021 at 8:47am   •  0 likes

@Jon Criste Hey, thanks for posting this! Hopefully, someone else has run into this issue and can lend their voice on this.
However, in the meantime, this sounds like a bug and it'd be good to get a ticket created if it's an issue that needs troubleshooting internally.
Let me know if I, or someone from my team, can help with that.

on Nov 2, 2021 at 9:35am   •  0 likes

Hey Becky, I've already submitted a ticket regarding this. I figured it didn't hurt to reach out to the community as well though. Thank you for the suggestion!

on Nov 2, 2021 at 10:03am   •  0 likes

Oh, definitely! That's what we're here for!
Let us know if we can help escalate the case if you aren't getting what you need.

1 Answer
answered on May 11, 2023 at 12:53pm  

I think we may just had a similar occurrence. Did you get this resolved?


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us