question

justin-nguyen11499 avatar image
justin-nguyen11499 asked justin-nguyen11499 commented

Send message was failed

- My company send every message was failed from 11.02.2021 to now, we sent by API and sent by Ringcentral phone is the same status "sendingfailed".

- When I check your Analytics board, all of most requests is success.

sending sms
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Phong Vu avatar image
Phong Vu answered justin-nguyen11499 commented

Looks like the number is blocked by mobile carriers for P2P SMS violation. You should create a support ticket to verify this. And if the number is blocked by mobile carriers, we cannot really help to unblock it.

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justin-nguyen11499 avatar image justin-nguyen11499 commented ·

Thanks, my company have contacted by phone with your customer service, then we have been enabled sending message feature. But we cannot receive any cause about P2P SMS violation, can you give me some cases which violates P2P SMS

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Phong Vu avatar image Phong Vu ♦♦ justin-nguyen11499 commented ·

Read these articles

https://medium.com/ringcentral-developers/send-up-to-50-000-sms-messages-a-month-with-toll-free-sms-40306e14b7d9

https://medium.com/ringcentral-developers/sms-for-business-application-to-person-sms-c11d826ee447

P2P SMS is also referred to consumer messaging and A2P SMS is known as non-consumer messaging. Read this article from T-Mobile https://www.t-mobile.com/support/plans-features/consumer-versus-non-consumer-text-messaging

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justin-nguyen11499 avatar image justin-nguyen11499 Phong Vu ♦♦ commented ·

Thanks!

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys