jay-reed9663 avatar image
jay-reed9663 asked Igor Lemb commented

Inbound Call Number in Salesforce

Is there a way to map from RC to SFDC, the number that someone dialed to reach our RC system? We have a few different numbers we have for marketing purposes, and would like to track in Salesforce which specific numbers our inbound contacts are dialing to reach us.

We seem to have a field for it in SF, but no way of mapping that data from RC.. has anyone else wanted/been able to accomplish this?

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Phong Vu avatar image Phong Vu ♦♦ commented ·

I don't know if you are a developer and looking for development solution or just a user solution using SF RC integration. Let me move to the Customers community to see if someone can help.

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Phong Vu ♦♦ commented ·

Hey, @jay-reed The image that you posted is broken. Can you update so we can see what you're sharing?

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Igor Lemb avatar image Igor Lemb commented ·

would love to find out as well.

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