Question

Inbound Call Number in Salesforce

  • 28 October 2021
  • 2 replies
  • 480 views

Is there a way to map from RC to SFDC, the number that someone dialed to reach our RC system? We have a few different numbers we have for marketing purposes, and would like to track in Salesforce which specific numbers our inbound contacts are dialing to reach us.




We seem to have a field for it in SF, but no way of mapping that data from RC.. has anyone else wanted/been able to accomplish this?


2 replies

Userlevel 1

I don't know if you are a developer and looking for development solution or just a user solution using SF RC integration. Let me move to the Customers community to see if someone can help.

would love to find out as well.

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