Nate Breeden avatar image
Nate Breeden asked Nate Breeden commented

"Swap" Phones?

Is there a way to "swap" phones like you can on the website? The way I'm trying returns an error.

Full Error:

Content: {
  "errorCode" : "FeatureNotAvailable",
  "message" : "Unknown device update use case",
  "errors" : [ {
    "errorCode" : "DEV-127",
    "message" : "Unknown device update use case"
  } ]
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Phong Vu avatar image Phong Vu ♦♦ commented ·

Can you show the feature you mentioned "on the website"?

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Nate Breeden avatar image Nate Breeden commented ·

My apologies for being vague, what I'm talking about is on -> Phone System -> Phones & Devices -> User Phones -> [Select a users[1] phone to "Swap"] -> Change Phone -> Existing RingCentral phone -> [Select the user[2] to swap phones with] -> "Swap"

It gives you the ability to move users between 2 different phones, so user[1]'s extension would move to users[2]'s desk phone, and users[2]'s extension would be moved to user[1]'s desk phone


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0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys