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Question

Getting "SendingFail" messageStatus when posting new fax message. what is the reason ?

  • 23 November 2017
  • 6 replies
  • 1089 views
H

Hi Team,


When i am simply posting Fax message from sandbox account using API explorer. its goes to messageStatus "Queued" then after some time its changed to "SendingFail".


so concern here is, how can i know what is the reason for sendingfail ? i have checked in response also for reason of failure but didnt found it.


is there any way to find out the failure reason ?


Thanks,

Hardik Joshi

6 replies

T
Rank
You can use the API Explorer to check account/~/extension/~/message-store.  There you can find the failure reason such as: "messageStatus": "SendingFailed", "faxErrorCode": "RenderingFailed"
H
i am getting "faxErrorCode":"Undefined" what does it mean ? what can be the cause for it 
T
Rank
I have no idea. I have noticed the RingCentral platform team. We will get back to you soon.
H
ok Thanks Tyler. let us know once you have information on it
A
When you see the 'SendingFail' message in the 'message-store' endpoint, you can find a detailed reason in the 'call-log' endpoint for the corresponding message. Look for the 'result' value. A list of result values is in the API Reference here:

https://developers.ringcentral.com/api-docs/latest/index.html#!#ResultStatusValues
H
Thanks John,

I don't have permission in my app for call log, but I have tested today its working fine

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