question

Bradley Bristow-Stagg avatar image
Bradley Bristow-Stagg asked Bradley Bristow-Stagg commented

Meetings Recordings API constant 504

Hey folks,

I sent this email over a month ago and got no response, so going to assume that you're no longer monitoring that address. Also, the link you supply to check my tickets ends up in a complete loop and ends up routing me to RC England which doesn't accept my login.

PS Yes I am still getting this error and I have submitted tickets about it as well.

From: Bradley Bristow-Stagg
Sent: Thursday, 14 October 2021 9:52 AM
To: devsupport@learn.ringcentral.com
Subject: Service Temporary Unavailable on Get Account Meetings Recordings


Hey folks,

For the last three days, if I make a request to: https://platform.ringcentral.com/restapi/v1.0/account/:accountId/meeting-recordings/ with a single meetingId field I get the following response:

{

"errorCode": "CMN-201",

"message": "Service Temporary Unavailable"

}


HOWEVER if I specify a meetingStartTimeFrom and or meetingStartTimeTo I get returned data, though they are not filtering correctly either. Example:
I have a known meeting I am trying to find by the StartTimeFrom/To, here is the raw data of the meeting:

{

"meeting": {

"id": "1448743814",

"topic": "McCartney Electrical Solutions - SESSION - INVOICING - Karen",

"startTime": "2021-08-10T23:00:15Z",

"uuid": "ULfWTpD3RDe+doRQQwoxaw=="

},

"recording": [

{

"id": "ac0eaeb2-c010-4e4f-905c-738125bd95c6",

"contentDownloadUri": "https://media.ringcentral.com/restapi/v1.0/account/2194749014/extension/2203352014/meeting/ULfWTpD3RDe%252BdoRQQwoxaw%253D%253D/recordings/ac0eaeb2-c010-4e4f-905c-738125bd95c6/content",

"contentType": "video/mp4",

"size": 104587835,

"startTime": "2021-08-10T23:00:17Z",

"endTime": "2021-08-11T00:09:23Z",

"status": "COMPLETED",

"uuid": "ULfWTpD3RDe+doRQQwoxaw=="

}

]

}

Now, if I set meetingStartTimeFrom: 2021-08-10T23:00:00Z which is 15 secs before the startTime listed above I get no results:

page1.png


Changing the page number doesn’t change any of the returned data either:

page2.png

rest apimeetings
page1.png (147.8 KiB)
page2.png (141.5 KiB)
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1 Answer

vyshakhbabji avatar image
vyshakhbabji answered vyshakhbabji commented

The right email ID to reach to devsupport is devsupport@ringcentral.com , however we are ending email based supports. So you will need to open a support ticket using the link below:

https://developers.ringcentral.com/support/create-case


Can you please open a support ticket and provide the API Request Headers , Request body and Response and the team will investigate it further and will get back to you ?




1 comment
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Please expect some delay in the response due to Thanksgiving holidays. The team will be back on Monday morning.

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