question

IFS Inc avatar image
IFS Inc asked mary-community-moderator commented

Where does one change call queue hours

See many answers for how to direct after hours but nothing to edit current queue orders. Ours are set at 8:30 am to 5 pm m-f but where this is set is a mystery.

call queues
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

You may check on this KB Article, https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html..


Edit on this part, you may go to this KB article instead, https://support.ringcentral.com/article/Edit-Call-Queue-Details-in-the-RingCentral-Online-Account.html


Once you're in Call Queue Details, you will see the option to change Business Hours.

2 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thanks so much. That did it!

0 Likes 0 ·

You're welcome!

0 Likes 0 ·
Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app