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messaging for multiple DNIS
Tags: contact center
Jan 5, 2022 at 11:38am   •   1 replies  •  1 likes
Chris Griffith

I am trying to create a script in studio that will play a different greeting based on the DNIS that comes in. We will have multiple Point of contacts pointing to the script and would like a greeting played based on the DNIS. Example Client 1 calls in on 800-123-4567 - Greeting 4567 will play. Client 2 calls in on 888-321-7654 - Greeting 7654 plays. I am trying not to create multiple greeting scripts just one that will play a message based off of the DNIS.

1 Answer
answered on Jan 6, 2022 at 3:18pm  

I would think you could create a Scripting Node with conditional logic in it to first getDnis() and then based upon the DNIS, setConnection("greeting1") or setConnection("greeting2").


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