question

sneha-rao8582 avatar image
sneha-rao8582 asked Phong Vu commented

voicemail webhook not sent when receiving a voicemail for some numbers?

Hi, We are facing an issue about Voicemails. There are total 10 numbers in our Ringcentral account. We are using Event filter "/restapi/v1.0/account/~/extension/~/voicemail" for notifications when new voicemail message is received.

The problem is webhook sent only when some numbers. i.e 2 out of 10 numbers.

am i missing any setting in Ringcentral admin section like

1)enable voice to text

2)enable voice recording

or do i have to add any other event filter?


webhooksvoicemail
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1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu commented

Confirm that this is an issue (it happened before and was fixed and now it happens again). I will report the issue to the dev team. Meanwhile, you can workaround this by subscribe for the telephony/sessions event and detect voicemail via the event payload

...parties[{...status: { code:"Voicemail" ...}}]

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@Phong Vu Thansk for reply.

I had raised ticket. and got to know following information

i was subscribing to voicemail events of just the extension i was logged in to. I have to subscribe to all the extension's voice mail events by using the extension IDs of all their extensions.


so i am using
"/restapi/v1.0/account/712273005/extension/714339005/voicemail"

but still i am not able to see any voicemails webhook for 714339005 extension.

I have tried "/restapi/v1.0/account/712273005/extension/714339005/message-store?type=Voicemail&direction=Inbound"

still no webhook is sent for extension 714339005 voicemails


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Another workaround solution that works for me is that you also add the message-store filter. Some how the voicemail event gets fired after the message-store event.

Try to add these events to your subscription.

[
'/restapi/v1.0/account/~/extension/~/voicemail',
'/restapi/v1.0/account/~/extension/~/message-store'
]
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@Phong Vu Hi i have added following events to my subscription

screen-shot-2022-03-21-at-95055-am.png

I have subscribed to all the extension's voice mail events by using the extension IDs of all their extensions.

Still voicemail webhook doesn't sent sometime.


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