question

Volcano Forest Inn avatar image
Volcano Forest Inn asked Karyn Admin commented

Ringcentral app not sending text < 1000 characters.

I run an BNB and text to send all my guest check-in instructions. It was working flawless until the new update. What's going on? I've contacted support no dice.

sms and text messaging
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I've got users in my company experiencing the same issue. Please advise what's going on. Thank you.

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I'm having the same issue with some of our lines, but not all. Please let us know what is going on

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Same with our offices. Help!

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mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

I see that your case has been escalated to Tier 2 Tech Support. Please continue working with them to resolve the issue. Thanks!

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I didn't get a case number sent to my email. Can you email me the case # Mahalo.

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@Volcano Forest Inn we've sent your case number to your email.

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mary-community-moderator answered

Hi! There's currently an outage with Outbound SMS due to underlying carrier. You may see more information at https://status.ringcentral.com/.

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