Once we moved to production, we were able to subscribe to the Account Telephone Session event. This works as expected. However, we are not getting Inbound Fax Events.
The inbound fax subscription is set up through the event filter:
Based on my understanding, this subscription would capture all faxes received by users under our account and trigger the webhook.
However, this is not happening. As it stands, we are only able to trigger the webhook by sending faxes to the sandbox phone number.
If we pull our subscriptions, we can see it:
Are we doing something wrong?
We are trying to automatically download and forward incoming faxes to the intended recipient through our own system.
Our app client id is g_qij6n3RAqIijYDyLWN5w.