eileen-murphy avatar image
eileen-murphy asked Phong Vu answered

Is there a way to grab an incoming phone #? Auto dial out from within a Desktop app

Hey all -- I was wondering if there was a way to get the incoming phone # (copy it to the clipboard?) so the user can paste it into a search field in their database applicable? Right now they have to type it in so they can transfer the caller to the appropriate person...

Also - is there a method to also permit the user to double-click or click a button to copy a phone # from within a database field and auto-dial out?

rest api
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1 Answer

Phong Vu avatar image
Phong Vu answered

There is no command to automatically copy caller phone number from an incoming call. However, there is a new feature in the RC app that allows user to launch an external app and passing along the caller number, full name, last name or first name. See the screenshot for more. Just turn on the " Launch an external app or a URL for incoming calls" option to see the setting dialog.


For click-to-dial, the easiest way is to implement the dial/call url scheme. I am not sure what you meant "from within a database". How do you access the database? If it's a web app, you can simply wrap a number around with this hyperlink:

<a target="_blank" href="rcapp://r/dialer?number=phone-number">Dial this number</a>
<a target="_blank" href="rcapp://r/call?number=phone-number">Call this number</a>

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys