Lucy Robbins avatar image
Lucy Robbins asked mary-community-moderator commented

Incoming faxes marked as Robocalls

I received information from a number of our users today that some of their incoming faxes are being marked as Robocalls. When they receive these in email, they are unable to open the PDF attachments.

I have tried adding Company Contacts in the RingCentral app but none of them appear in the Company Contacts section. They all end up in the Admin's personal contacts. Since these are external sources with fax numbers only for contact and are typically a medical company or doctor's office, does each user have to add the "robocall" fax information to their own contacts?

Thank you,


ringcentral appfaxcontacts
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Grant Beery avatar image Grant Beery commented ·

Same issues here. We are experiencing it with lots of banks.

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

I see other few tickets about this. Please coordinate the issue with Technical Support.

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app