News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
phones that call extensions only
Tags: phone, phone numbers, extension
Mar 22, 2022 at 4:18am   •   3 replies  •  0 likes
David Ortiz

Is there a way to setup phones to call/receive on extensions only? (not call out or receive outside calls)

We have some phones in a general area that staff can use to call for assistance from support staff in the building, but Managers don't want them to call outside of the building (other than 911).

2 Answers
answered on Mar 24, 2022 at 4:38pm  

You can.

You set the phone as a Limited Extension - and in there you can state no external calling.


On the phone itself - depending on the model, you can also program the DSSKeys to show which extensions you allow them to dial.

For us, I have a yealink set with our Billing, Nursing, and Pharmacy extensions - and the client just needs to pick up the handset and press one of the buttons.

If you have a yealink or polycom - let me know if you need any screen shots to help set up.

Have fun.

answered on Mar 23, 2022 at 9:22am  

There is no setting for this. However, you may create a User extension with no Digital Line but a direct number only. It can only call internal numbers through the app.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us