API Team Messaging > Profile > Get Person how to get phoneNumbers

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Polina Zubova asked Apr 12, '22 Polina Zubova edited Apr 14, '22

API Team Messaging > Profile > Get Person how to get phoneNumbers

I have a user in favorites chats which I can't find by id in internal contacts https://developers.ringcentral.com/api-reference/Internal-Contacts/listDirectoryEntries and in external contacts https://developers.ringcentral.com/api-reference/External-Contacts/listContacts

Only way I can find information about this user is using https://developers.ringcentral.com/api-reference/Profile/readGlipPerson , but there is no phoneNumbers.

In ACOapp I can see phoneNumbers of the user.

So the question is how can I get phoneNumbers of such users using API?

phone rest api contacts

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Answer 1 · 2022-04-12T16:24:43Z

Phong Vu answered Apr 12, '22 Polina Zubova edited Apr 14, '22

First of all, you will not get a user's phone number from the Glip Person API as phone number is not required by Team Messaging.

There are 2 kind of user types in a chat, a team or a conversation, internal user or external user. You can read the phone number(s) of an internal user using the API chain below:

1. Read your account info to get the account id (if you don't know it)

2. Read the team/chat/conversation and parse the members array to get their id

3. Read the user profile of each member using the member id

4. Compare the account id (read from step 1) with the 'companyId' in the response from step 3. If the Ids match, it is an internal user => Read the user phone number. Else => ignore external user

5. Read extension phone numbers

Hope this helps!

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Polina Zubova commented · Apr 13, 2022 at 07:59 AM

Hi @Phong Vu , thanks for the quick response.

Is there any way to get phoneNumbers of person not from my company?

For example,

I'm contact A from company A and I have a team with member -> contact B from company B.

From team members I know only id of contact B, using https://developers.ringcentral.com/api-reference/Profile/readGlipPerson with id I can get some information about contact B, but there is no extension and phoneNumbers.

I want to call him, is there a way how I can get his phoneNumbers using API?

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Phong Vu ♦♦ Polina Zubova commented · Apr 13, 2022 at 04:20 PM

No. As you can see form the RC app, open an external member and look at their profile, you won't see their phone number. Not only this is not supported, this should not be allowed to freely read other accounts' user phone number.

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Polina Zubova Phong Vu ♦♦ commented · Apr 14, 2022 at 11:06 AM

Hi @Phong Vu , thanks for the response.

BTW it looks very strange to me, as if I login with @avaya.com user in ACO (https://app.cloudoffice.avaya.com/) which is RC app(I login with RC account there) and open team with members from different companies. I can open profile of user with @ringcentral.com(for example) and I can see phoneNumbers of this user. But through API I can't get phoneNumbers of this user.

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