Egor Teplyakov avatar image
Egor Teplyakov asked Phong Vu commented

Webhook subscription demand special permission in Production


When I make new subscription via Rest API it creating without Webhook Subscription permission in Sandbox environment.

But in Production it throw error and require Webhook Subscription permission:


Regarding the API Reference there are no special permission for this action:


Also when I add this permission to application and trying graduate it to production it can't reach to requirements, because Webhook Subscription not using even when I successfully created subscriptions for several times:

How can I graduate application to Production if no APIs that use this permission in Sandbox?

Why it required permission only in Production?

call handlingwebhooksrequirements
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1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu commented

Webhook Subscription permission is required for both sandbox and production environments. I will double check your finding and if it's true, I will let the team know to fix it.

For your current app, can you share the app client id?

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Sure, client id is g_pr8ffGQS6VLLE_Bbo0aw

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You have so many 429 errors with the GET extension endpoint so you have to better handle the API rate limit. Please read this article and implement a mechanism to control API call accordingly. I will help you move the app to production (if you can't) when you fix that and when the app has acceptable error rate.


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