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The selected sandbox account doesn’t support SMS feature.
Tags: errors, sms and text messaging, integrations
Apr 13, 2022 at 4:37am   •   3 replies  •  0 likes
Sam Amir

Hello! Could you please help me with error on my Sandbox account "The selected sandbox account doesn’t support SMS feature. ".

on Apr 13, 2022 at 8:58am   •  0 likes

Hi Sam, please submit a ticket with Tech Support so they can check the issue for you.

2 Answers
answered on Dec 20, 2022 at 2:47pm  

@Phong Vu I just submitted a ticket for the same issue if you don't mind looking into it please. Thank you in advance. +12673174829 is the sandbox number and case number is 17026089.

on Dec 20, 2022 at 3:48pm   •  0 likes

First of all. Don't ride on old thread as it will notify all other developers involved in the thread.

I enabled it from RingCentral side. If it works then tell the support team to close the case. If not, let them send a request to our upstream to enable it. I don't have access to dev support case though.

answered on Dec 9, 2022 at 8:13am  

I create a new developer sandbox account. I am not able to access the SMS feature.


@Phong Vu

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Phong Vu

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on Dec 13, 2022 at 7:08am   •  0 likes

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