Get profile image API doesn't fetch the image from the app

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angq fasq asked Apr 15, '22 angq fasq commented Apr 19, '22

Get profile image API doesn't fetch the image from the app

Hello,

We are trying to fetch the profile image that our user has in the app using the readUserProfileImage API request. However, the api doesn't return the image.

If we upload an image through the createUserProfileImage API request we can then fetch the upload image but it is not the image we have set in the app.

Likewise if we use the updateUserProfileImage API request we can change the uploaded image but it still has no effect on the app image.

So it seems that the profile image through the API and the actual image in the app are not related.

Is there a way to get the app image of a user?

rest api

app.png (75.7 KiB)

image-4.png (64.9 KiB)

image-copy-1.png (422.1 KiB)

image-5.png (69.5 KiB)

image-copy-2.png (242.5 KiB)

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu ♦♦ commented · Apr 15, 2022 at 05:03 PM

Can you double check the user profile image with the RC Web app (not the native app)?

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angq fasq Phong Vu ♦♦ commented · Apr 18, 2022 at 07:42 AM

Hello @Phong, the screenshot is from the web app. We have also tried to clear cache and test from incognito mode.

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Phong Vu ♦♦ angq fasq commented · Apr 18, 2022 at 02:39 PM

Thanks! See the answer.

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2022-04-18T14:38:41Z

Phong Vu answered Apr 18, '22 angq fasq commented Apr 19, '22

This is to confirm that the RC app does not use the user profile image uploaded/updated using the platform APIs. Right now, only the RingCentral soft phone gets the user image updated correctly.

This issue will be reported and hopefully the team can fix it soon.

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angq fasq commented · Apr 19, 2022 at 06:33 AM

Thank you @Phong.
Just to clarify, the issue is both ways. The API doesn't fetch the image from the RC app as well. This should be supported, right? Is this going to be fixed likewise?

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