Best answer by Anonymous
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How to mute or pause other computer sounds (podcasts / music) sounds on the computer when a call comes in to the desktop app.
The old RingCentral Softphone would mute (and pause) podcasts, Spotify, etc. when answering a call. There's an option to choose this here:
https://support.ringcentral.com.au/s/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call
But it got dropped out of the new release of the "RingCentral app".
A
Hi Tom, we are still working to improve our new app. I would highly suggest adding your vote here https://ideas.ringcentral.com/ideas/CUSTCOM-I-4393. Thank you!
Hi there @Jenn-Community_Moderator, the link above seems to be dead already, and I'm not able to find that idea. Can you update with the proper link so I can vote on this? Thanks!
UPDATE: Never mind. I see now there's a period encoded at the end of that link. Removing that got the URL to work.
Userlevel 2
Please refer to the new link below.
https://ideas.ringcentral.com/ideas/CUSTCOM-I-3259
Hell Jenn. Was this feature ever added back to the desktop app?
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