question

Tom Latham avatar image
Tom Latham asked mary-community-moderator commented

How to mute or pause other computer sounds (podcasts / music) sounds on the computer when a call comes in to the desktop app.

The old RingCentral Softphone would mute (and pause) podcasts, Spotify, etc. when answering a call. There's an option to choose this here:

https://support.ringcentral.com.au/s/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call

But it got dropped out of the new release of the "RingCentral app".

ringcentral app
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jenn-community-moderator avatar image
jenn-community-moderator answered

Hi Tom, we are still working to improve our new app. I would highly suggest adding your vote here https://ideas.ringcentral.com/ideas/CUSTCOM-I-4393. Thank you!

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Chris Rosa avatar image
Chris Rosa answered mary-community-moderator commented

Hi there @Jenn-Community_Moderator, the link above seems to be dead already, and I'm not able to find that idea. Can you update with the proper link so I can vote on this? Thanks!


UPDATE: Never mind. I see now there's a period encoded at the end of that link. Removing that got the URL to work.

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