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Call Queue reporting on "Accept Queue Calls"
Tags: analytics and reporting, call queues
May 27, 2022 at 11:56am   •   1 replies  •  1 likes
Michael Hemp

Hi Ring Central,

We are looking for a way if we can report on how long in a day our call representatives have "Accept Queue Calls" toggled on/off and if possible the times they have toggled this setting off and on.

Is there a way to do this with the analytics tool provided? Our company is using an MVP license if that matters.

If I am asking this in the wrong place please let me know.

1 Answer
answered on May 27, 2022 at 1:11pm  

Hi Michael, I also personally think that this feature is a must-have, but unfortunately, this is not available. Please add your vote here.


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