How can I identify a Ring Central caller? My calls are forwarded to my cell phone. How can I tell if a call is a forwarded RC call and not a direct call to my cell?
You can add unique numbers before or after the incoming number to help you identify the call. For example;
22XXX XXX XXXX
XXX XXX XXXX22
Follow the instructions below,
Sign in to your RingCentral online account.
a. Admins: On the Quick Access page in the Admin Portal, navigate to Users > Manage Users, select the extension to configure, then click Call Handling.
b. Users: Navigate to Settings > Call Handling.
Go to Settings > click Edit under Incoming Call Information > enable Add Special Number > choose if you want to add a number to the end or beginning > enter the number > then choose Non-RingCentral phones only > save.
You may visit the KB article below for more information about Configuring your incoming call information settings.
https://support.ringcentral.com/article/4618.html
This did not work. I used "99" as my unique numbers. The result was ALL my calls were directly forwarded to voice mail. I had to undo the process to get my calls Back.
Thank you for this. However, it would be super helpful if RC did a simple fix like what's shown in my attachment. Thank you!
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