How can I identify a Ring Central caller? My calls are forwarded to my cell phone. How can I tell if a call is a forwarded RC call and not a direct call to my cell?
You can add unique numbers before or after the incoming number to help you identify the call. For example;
22XXX XXX XXXX
XXX XXX XXXX22
Follow the instructions below,
Sign in to your RingCentral online account.
a. Admins: On the Quick Access page in the Admin Portal, navigate to Users > Manage Users, select the extension to configure, then click Call Handling.
b. Users: Navigate to Settings > Call Handling.
Go to Settings > click Edit under Incoming Call Information > enable Add Special Number > choose if you want to add a number to the end or beginning > enter the number > then choose Non-RingCentral phones only > save.
You may visit the KB article below for more information about Configuring your incoming call information settings.
This did not work. I used "99" as my unique numbers. The result was ALL my calls were directly forwarded to voice mail. I had to undo the process to get my calls Back.
It should not affect the calls. I will check on your logs and see what happened.
I never received a response to this.
Your suggestion of adding unique numbers did not work and in fact changed to operation of my system so that all calls went to voice mail.
Thank you for this. However, it would be super helpful if RC did a simple fix like what's shown in my attachment. Thank you!
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