Hi, we are looking for a solution to replace the call-out (via escalation list) feature from Avaya Voicemail Pro. Is anyone aware of a plug-in app or development for RC which provides this functionality?
1. Voicemail received
2. Mailbox calls out to other numbers, via an escalation list, notifying them of a new message.
3. If the first person doesn't answer and read the VM, the system waits 30 seconds then calls the next person in escalation, and so on.
4. Loop ends when the message is marked as read.