Lori Phillips avatar image
Lori Phillips asked mary-community-moderator commented

Why is Remote Control inconsistently available

Now that Remote Control access is back, it seems to still be inconsistent. I am assuming it has to do with how the client connects but not sure exactly how to resolve. Sometimes the Request Remote Control option will be available but other times it will not and it's even with the same client on different occasions. One day it's there another time it's not. Can anyone provide insight as to what the customer needs to do when connecting so that the Remote Control option is available?

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Lori, if the customer uses the app, please check if it's on the latest version. Another troubleshooting would be to uninstall/reinstall the app. If this keeps happening, report it to Technical Support to check the issue. Don't forget to take note of the Meeting ID and the screenshot of where the Remote Control option should be present.

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