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Tommy Balaam avatar image
Tommy Balaam asked mary-community-moderator commented

Why are my calls being forwarded to Prompt Recording?

Hi there, for some reason today, all my calls have started forwarding to a very old Prompt Recording after ringing only once. I have changed nothing and cannot find the setting to stop it doing this. Help!

call forwarding
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Tommy, please have Tech Support go through your Admin Portal to check the settings.

https://support.ringcentral.com/new-case.html

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