Question

Why are my calls being forwarded to Prompt Recording?

  • 27 June 2022
  • 1 reply
  • 217 views

Hi there, for some reason today, all my calls have started forwarding to a very old Prompt Recording after ringing only once. I have changed nothing and cannot find the setting to stop it doing this. Help!


1 reply

Userlevel 2

Hi Tommy, please have Tech Support go through your Admin Portal to check the settings.

https://support.ringcentral.com/new-case.html

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