I have a call that was taken via the mobile app that isnt showing in the recordings. It shows on the desktop as answered but there it stops.
No recording
No, I personally took it on my cell phone via the mobile app....
Did you try checking the recording in the Admin Portal's Call logs?
I did, I'm the admin. it's as if it was never recorded. Just trying to see if it's a fluke or i will need to watch closer. Of course, it's the one recording a client asks for.
Please check if it happens on other calls, too. You may also submit a ticket to have this checked by our Tech Support team.
https://support.ringcentral.com/new-case.html
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