question

Russ Harbison avatar image
Russ Harbison asked mary-community-moderator commented

No recording

I have a call that was taken via the mobile app that isnt showing in the recordings. It shows on the desktop as answered but there it stops.

call recording
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Russ, was the call transferred?

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Russ Harbison avatar image Russ Harbison commented ·

No, I personally took it on my cell phone via the mobile app....


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mary-community-moderator avatar image mary-community-moderator ♦♦ Russ Harbison commented ·

Is it an Automatic Call Recording or On-Demand?

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Russ Harbison avatar image Russ Harbison commented ·

Automatic.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Russ Harbison commented ·

Did you try checking the recording in the Admin Portal's Call logs?

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Russ Harbison avatar image Russ Harbison commented ·

I did, I'm the admin. it's as if it was never recorded. Just trying to see if it's a fluke or i will need to watch closer. Of course, it's the one recording a client asks for.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Russ Harbison commented ·

Please check if it happens on other calls, too. You may also submit a ticket to have this checked by our Tech Support team.
https://support.ringcentral.com/new-case.html

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