question

Erin McCaffrey avatar image
Erin McCaffrey asked mary-community-moderator commented

2nd call going right to vm if i am already on an active call - desktop app

i'd like the option to put active call on hold and answer incoming - is this a setting option that i just cannot find? please help!

call handling
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Hi Erin, is this a direct call to your extension or from the call queue as a member?

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Erin McCaffrey avatar image Erin McCaffrey mary-community-moderator ♦♦ commented ·

direct

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mary-community-moderator avatar image mary-community-moderator ♦♦ Erin McCaffrey commented ·

When you're in a call do you see a notification that you have another incoming call?

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Erin McCaffrey avatar image Erin McCaffrey commented ·

I'm leaving for the day now but I will check back to make sure it is turned on when I arrive for the day and I'll do some testing report back. That was one of the toggles I was playing with earlier.


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mary-community-moderator avatar image mary-community-moderator ♦♦ Erin McCaffrey commented ·

Okay. Thank you, Erin!


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