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Incoming calls do not show caller's name
Tags: caller id
Jul 19, 2022 at 11:37am   •   1 replies  •  0 likes
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We have Yealink Ultra-elegant gigabit IP phone SIP-T48U. Incoming calls show as our office tel number on top and below it is the incoming tel number. I need it to show the name of the caller. How do I do that?


1 Answer
answered on Jul 20, 2022 at 9:48am  

Hi! The Incoming Caller ID Name feature is available to all RingCentral MVP Premium and Ultimate accounts. You may have to upgrade your current plan to have this feature enabled.

on May 15, 2023 at 12:31pm   •  0 likes

How do I upgrade to MVP?

on May 15, 2023 at 1:03pm   •  0 likes

Hi @Derek Cole, you may contact your Account Manager to assist you with upgrading. Please reach out to our team if you need help getting your Account Manager's information.

on Jul 6, 2023 at 12:57pm   •  0 likes

Hi Mary, I am chatting with a ringcentral rep named Payton Tawater, and he states that is not true. I have standard now, and would like this feature, and I am willing to upgrade to premium. He said he is "100% positive"

on Jul 6, 2023 at 1:38pm   •  0 likes

Hello @Mary-Community_Moderator, I will check if there's a new update about this. I'll get back to you. Thanks!

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