question

Ext 101 Super Admin avatar image
Ext 101 Super Admin asked mary-community-moderator answered

Making calls on Desk phone through desktop app

Is there a way to dial calls from the ring central desktop application and have them ring out through our desk phones?

We would like to better leverage our Contacts in RC and the chrome extension but everyone on the team has a desk phone, and we'd like to still utilize them.

The only solution we have found is call flipping, but the calls can’t be flipped from the desktop to the desk phone until it connects, leaving customers on hold while we fumble to select the right phone and pick it up.

Is there a solution that will automatically flip the call once dialed or to run the call through the connected desk phone instead of the softphone?

call handlingsoftphone
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

This functionality you want is the same as the call switch feature from desktop to mobile app. However, it is not possible for desk phones. Please submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/. If you want to know more about Call Switch Feature, go to https://support.ringcentral.com/article/9791.html.

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