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Analytics API, users performance reports, queue calls filter
Tags: analytics and reporting, rest api
Jul 28, 2022 at 5:58am   •   2 replies  •  0 likes
Ahmed Abousetta

I'm trying to get the performance reports through analytics api.

I need the "Users" reports and want to apply a "Queue calls" filter.
I don't know how to do this filtering (or GroupBy) in the API call.


on Jul 29, 2022 at 7:34am   •  0 likes

Let me check and get back to you as soon as I get the answer. But I believe that it is a combination of several endpoint calls and merge the data.

on Jul 30, 2022 at 6:35am   •  0 likes

Thank you. I'll wait for your answer.

1 Answer
answered on Aug 1, 2022 at 11:19am  

As I guessed, it is a combination of 2 Time Line API calls. One groupBy "Users" and another groupBy "Queues". On the dashboard, they show extra options to chose a call queue and display the call on the time line. The call queue names and calls is retrieved by the groupBy "Queues"

on Aug 6, 2022 at 2:05pm   •  0 likes

I thank you for your response but I still don't get it.
How I get how many calls were done by user x on queue y?

answered on Jul 30, 2022 at 6:35am  

Thank you. I'll wait for your answer.


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