question

Ahmed Abousetta avatar image
Ahmed Abousetta asked Ahmed Abousetta commented

Analytics API, users performance reports, queue calls filter

I'm trying to get the performance reports through analytics api.

I need the "Users" reports and want to apply a "Queue calls" filter.
I don't know how to do this filtering (or GroupBy) in the API call.

https://developers.ringcentral.com/api-reference/Line-Of-Business-Analytics/performanceReportCallsTimeline

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Phong Vu avatar image Phong Vu ♦♦ commented ·

Let me check and get back to you as soon as I get the answer. But I believe that it is a combination of several endpoint calls and merge the data.

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Ahmed Abousetta avatar image Ahmed Abousetta Phong Vu ♦♦ commented ·

Thank you. I'll wait for your answer.

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1 Answer

Phong Vu avatar image
Phong Vu answered Ahmed Abousetta commented

As I guessed, it is a combination of 2 Time Line API calls. One groupBy "Users" and another groupBy "Queues". On the dashboard, they show extra options to chose a call queue and display the call on the time line. The call queue names and calls is retrieved by the groupBy "Queues"

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Ahmed Abousetta avatar image Ahmed Abousetta commented ·

I thank you for your response but I still don't get it.
How I get how many calls were done by user x on queue y?


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