question

Teenya Gantt avatar image
Teenya Gantt asked Teenya Gantt answered

In the Ring Central App in the actions drop down and in HUD, conference is not showing on anyone's app who is not a system admin. How do we get that to show so users can schedule a conference call?

Under HUD you should see conference. It is not listed. Under actions at the top of the app start a conference call is not an option.

conference call
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mary-community-moderator avatar image
mary-community-moderator answered

Please check if the extension's permission "Organize conference" is enabled or checked.


screen-shot-2022-07-29-at-43605-am.png

First, you need to know what is the user's current role. For example, the user's role is Standard (International). Go to Admin Portal > Users > Roles. Select Standard ( International), then check the current permissions enabled. Under Features, "Organize Conference" should be enabled.




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Teenya Gantt avatar image
Teenya Gantt answered

Yes that is what we did to fix it once we figured out it was in roles.

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