SMS option not showing up on desktop and phone app, recipients are also not receiving my texts

My team and I cannot send texts to clients. There is no option for that on the dekstop app. Also, we cannot see text history of texts sent from the mobile app.

Clients also reported to us that they are not receving texts from us even though we have sent them numerous times.

We have a dedicated phone number for each team member as well as extensions. Roles have been updated to Super Admin so everyone can send SMS. We have tried uninstalling and them installing but still nothing!

This has been happening since we moved to RingCentral last week. This is giving us a headache since we use texts heavily to contact clients. We are losing business over this.

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jack-magee commented · Feb 27, 2023 at 06:11 PM

Hello Becky, You are correct the first one was rejected and I did resubmit a second and was told if their are any issues w/ the second, I would be contacted. I will for sure be contacting you at the email supplied as we are still having issues

Thank You for all of your efforts on our behalf!!!

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Becky-Community_Manager ♦♦ jack-magee commented · Feb 27, 2023 at 06:13 PM

Thanks, @jack-magee
We're doing our best over here in Community!

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mary-community-moderator ♦♦ commented · Aug 01, 2022 at 10:09 PM

Hi @Loreal Mendoza, I've responded to your email.

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goodcomputerguy commented · Aug 04, 2022 at 11:46 PM

This happened to me last week with a new account. You have to open a support request and ask to have SMS turned on. It took a day or two.

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Loreal Mendoza goodcomputerguy commented · Aug 05, 2022 at 02:55 PM

Already did. This was resolved two days ago.

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Albert Davis commented · Nov 15, 2022 at 10:41 PM

Same thing happened to me my account is old. At first it was showing me SMS option but not showing now.

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Loreal Mendoza Albert Davis commented · Nov 15, 2022 at 11:44 PM

Hope you contacted support. They were able to resolve it. We still get issues with texts not sending but when given time, it just fixes itself.

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jack-magee commented · Feb 23, 2023 at 08:11 AM

Having same issues...trying to get support to reply back has been an issue as well. Did anyone provide a root cause why it works one day then not ...

Thank You in advance!!

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Becky-Community_Manager ♦♦ jack-magee commented · Feb 23, 2023 at 03:54 PM

@jack-magee Have you submitted your TCR registration for SMS?
I would recommend visiting the Admin Portal and submitting your registration so we can process the request and enable SMS.

You can learn more here:
https://support.ringcentral.com/sms-registration.html