Joseph Cirigliano avatar image
Joseph Cirigliano asked Joseph Cirigliano commented

Call Queue forwarding to external number


I set up a new call queue for our sales team and they would like to answer calls from that queue on their personal (external) number. I told them to use the forward all calls option but that seems to only work when their extension is dialed directly rather than from the call queue. I've been messing with this for a bit and can't seem to figure it out, are calls received from a queue able forwarded from the client side? If so, how can that be done?

Thank you!

call forwarding
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Joseph, I'm currently checking if there's a workaround for this.

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Joseph Cirigliano avatar image Joseph Cirigliano mary-community-moderator ♦♦ commented ·

Thanks Mary!

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