question

Prashant Nagori avatar image
Prashant Nagori asked Prashant Nagori commented

Meeting Recordings not returned from API

Step 1. I created a meeting using below API

POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/meeting

Step 2. I started the meeting using the StartUri returned from above call. I started recording in the meeting window and ran the meeting for few minutes. Then I ended the meeting.

Step 3. I am calling below API to fetch recordings(1499487766 is the id returned from Step 1) but I am only receiving 404

GET https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/meeting-recordings?meetingId=1499487766

Response Body:

{ "errorCode" : "CMN-102" , "message" : "Resource for parameter [Recording file] is not found" }


Please advise how can I fetch the meeting recordings.

rest apimeetings
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered Prashant Nagori commented

Before digging into the reported issue, may I ask how soon did you call the API to read the meeting recording after ending the meeting? It could be too soon to read because the meeting recording would take some time to get ready. Can you call the API now to confirm this and let me know if you still cannot read it.

9 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

@Phong Vu I called the API just now and I am still seeing the same response.

{ "errorCode" : "CMN-102" , "message" : "Resource for parameter [Recording file] is not found" }
0 Likes 0 ·

Ok, can you do a quick test. Call the API without the meeting id. Or call it with the start time from/to params. To see if you can retrieve a list of records containing recordings.

GET https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/meeting-recordings
0 Likes 0 ·
Prashant Nagori avatar image Prashant Nagori Phong Vu ♦♦ ·

@Phong Vu I am seeing empty records element when I call the below
{ {RingCentralBaseUri}}/restapi/v1.0/account/~/extension/~/meeting-recordings?meetingStartTimeFrom=2022-03-10T18:07:52.534Z&meetingEndTimeTo=2023-03-10T18:07:52.534Z

0 Likes 0 ·
Show more comments

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys