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Meeting Recordings not returned from API
Tags: rest api, meetings
Aug 2, 2022 at 8:10pm   •   1 replies  •  0 likes
Prashant Nagori

Step 1. I created a meeting using below API


Step 2. I started the meeting using the StartUri returned from above call. I started recording in the meeting window and ran the meeting for few minutes. Then I ended the meeting.

Step 3. I am calling below API to fetch recordings(1499487766 is the id returned from Step 1) but I am only receiving 404


Response Body:

{ "errorCode" : "CMN-102" , "message" : "Resource for parameter [Recording file] is not found" }

Please advise how can I fetch the meeting recordings.

1 Answer
answered on Aug 3, 2022 at 8:48am  

Before digging into the reported issue, may I ask how soon did you call the API to read the meeting recording after ending the meeting? It could be too soon to read because the meeting recording would take some time to get ready. Can you call the API now to confirm this and let me know if you still cannot read it.

on Aug 3, 2022 at 8:55am   •  0 likes

@Phong Vu I called the API just now and I am still seeing the same response.

{ "errorCode" : "CMN-102" , "message" : "Resource for parameter [Recording file] is not found" }
on Aug 3, 2022 at 10:51am   •  0 likes

Ok, can you do a quick test. Call the API without the meeting id. Or call it with the start time from/to params. To see if you can retrieve a list of records containing recordings.

on Aug 4, 2022 at 12:06am   •  0 likes

@Phong Vu I am seeing empty records element when I call the below
{ {RingCentralBaseUri}}/restapi/v1.0/account/~/extension/~/meeting-recordings?meetingStartTimeFrom=2022-03-10T18:07:52.534Z&meetingEndTimeTo=2023-03-10T18:07:52.534Z

on Aug 4, 2022 at 8:26am   •  0 likes

Why the time "from" and "to" are the same? Can you put a wider range and try again.

If it still returns empty array. Then either the recording does not exist at all or some settings in the account that could cause that. And in that case, open a support ticket and provide more details about your account

on Aug 4, 2022 at 9:41am   •  0 likes

@Phong Vu from and to dates are not the same. They have different years i.e. 2022 and 2023.

on Aug 4, 2022 at 9:45am   •  0 likes

Oops. Did not pay much attention to the year. Then one more try with latest date/time. Shouldn't make difference but just a test.

on Aug 4, 2022 at 9:58am   •  0 likes

@Phong Vu I have tried from Aug 1st to Aug 4th and I still see empty records array in response.

{ {RingCentralBaseUri}}/restapi/v1.0/account/~/extension/~/meeting-recordings?meetingStartTimeFrom=2022-08-01T00:00:00.000Z&meetingEndTimeTo=2022-08-04T23:59:59.000Z

@Phong Vu I have a request. Is it possible to have a call and discuss the same since we are are facing multiple issues?

on Aug 4, 2022 at 8:58pm   •  0 likes

Open a ticket. They would get you on a call if that would be necessary.

on Aug 4, 2022 at 11:43pm   •  0 likes

ok thank you @Phong Vu

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