question

Eric Cui avatar image
Eric Cui asked Eric Cui commented

Analytic API Interactive API Reference only can see myself

Hi,


When I try to use Interactive API reference for calling Analytic API, I can only see myself in the outcome as follow:

1659503123770.png


Is that supposed to be or some settings I need to make to see others.


Thank you!

rest apianalytics and reporting
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1 Answer

Phong Vu avatar image
Phong Vu answered Eric Cui commented

Did you specify user ids in the grouping body params? And this look like you read the analytics from your sandbox account (and perhaps you are the only one user in the sandbox account), not the production account. Please check and let me know.

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Eric Cui avatar image Eric Cui commented ·

Yes, I was using sandbox app, I see a lot requirement to enable a PROD version of App.1659569271148.png

I won't be able to test PROD until all these ticked?


Thanks.

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1659569271148.png (28.7 KiB)

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys