lizbauer avatar image
lizbauer asked lizbauer commented

Updated iPhone 13 pro to ios 15.6.1 now app doesn't open

I updated my iPhone 13 pro to ios 15.6.1 and now the RingCentral iOS app doesn't open. When I tap the app icon a transparent rectangle pops up and then fades out, not opening the app. I deleted the app and reinstalled. I also restarted my phone. The app still doesn't open. I was able to open the ios app this am before updating. Once i updated to ios 15.6.1 the app doesn’t open.

The ios update was only a security update, so not sure what happened.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hello @lizbauer, I'm checking if this is a known issue.

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lizbauer avatar image lizbauer mary-community-moderator ♦♦ commented ·

thanks! I think it's pretty new since the ios update is new. I also created a case for the issue as well.

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mary-community-moderator avatar image mary-community-moderator ♦♦ lizbauer commented ·

Thanks for creating a case. If you get an update from Support, let us know here, just in case others may experience the same issue.

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