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Is there an API to obtain call time and number of calls per user and queue?
Tags: call queues, call logs
Aug 23, 2022 at 10:00am   •   1 replies  •  0 likes
Diego Pastor

Good day everyone, the project on which i'm working wants to create a simple metrics dashboard per user, the idea is to obtain the talk time coming from a specific queue per each user and also the talk time for all calls received by the same user.

I looked at the call logs endpoint and using the legs I can determine who was the user who answered the call from a queue. For the total talk time, i call the call logs but pointing to the user extension.

The thing is that the call logs endpoint has a small rate limit, and i wanted to know if there's a better approach to handle this requirement

1 Answer
answered on Aug 23, 2022 at 5:19pm  

Unfortunately, there is no API to obtain those call metrics. The Analytics API provides only aggregated data, and the Call Logs API is a call history which is not meant for detailed analytics.

If you are interested, you can implement your own app to calculate those metrics from real-time call data. Read this article to learn how to use the telephony session event notification to generate own call data.


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