Hello. On Monday it became unable to use the Salesforce Click to Dial plugin/extension. This is happening in both Edge and Chrome. In Edge, phone number not underlined (like a link to call) but when hovering, we see Click to Dial is disabled. In Chrome, phone numbers look as they should, but same thing when hovering, Click to Dial Disabled.
The version of the CTI adapter we have installed, listed in the RC app in SF window, is v 6.23.0 (13). While I don't think it matters here, we are using v184.108.40.20627 of the RC client in Windows.
It seems the default settings we use in the RC app in SF (Call to RC App and Auto Log SMS) reverted to being uncheck (not True) on Monday as well. Hard to ignore the timing.
We updated the Salesforce App from SF yesterday, no impact of fixing the problem.
Has anyone else experienced this problem?