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Tanya Lafond avatar image
Tanya Lafond asked Phong Vu answered

High Volume SMS cannot send texts on Ring Central App

Since provision to High Volume SMS add on, on the Ring Central App - I cannot send text messages anymore.

high-volume smsringcentral app
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Phong Vu answered

That is an expected behavior because the RC app does not support HV SMS. You can use the RingCentral Labs app to send campaigns or conversations or using the HV SMS API to build your own app.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys