question

Evelyn Delaney avatar image
Evelyn Delaney asked Becky-Community_Manager commented

Promise Keeper - Contact Centre

Hi,


Im a just wondering if anyone can assist with understanding the Promise keeper report for the contact centre. We are seeing alot of what looks like callbacks under the Skilled Promise section and they are coming back as being broken but we do not seem to have callbacks being missed.



contact center
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

@Evelyn Delaney Here is a InContact knowledge base article that might help?
https://help.incontact.com/Content/Reporting/PrebuiltReports/PromiseKeeperReport.htm?Highlight=promise%20keeper
Let us know if this addresses your questions - if not, shoot us an email and we'll be glad to connect internally with someone that can help!
community.support@ringcentral.com

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Evelyn Delaney avatar image Evelyn Delaney Becky-Community_Manager ♦♦ commented ·

Thanks Becky, email sent

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Evelyn Delaney commented ·

We're checking on this internally. Give us a bit to source the answer.

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