question

Nikolai Chashchin avatar image
Nikolai Chashchin asked Nikolai Chashchin answered

Cannot sign in RingCentral WebPhone

Hi Community,

When I try to sign in WebPhone I end up with the error 504. Please check pics below:

1662122321575.png

1662122438497.png

It surely worked some time ago. Is there any problem with it?

Best,

Nikolai Chashchin

softphone
1662122321575.png (246.4 KiB)
1662122438497.png (41.5 KiB)
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2 Answers

Phong Vu avatar image
Phong Vu answered

This issue is related to the sandbox server power outage incident yesterday. The team is woking on fixing it but the restoration process has not been completed yet. Please stay tuned.

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Nikolai Chashchin avatar image
Nikolai Chashchin answered

Thanks, Phong

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys