question

Leah Jansen avatar image
Leah Jansen asked mary-community-moderator answered

Live Receptionist

Hello,

We use a live answer call queue during business hours and IVR for after hours.

In Multi-Level IVR Settings, we cannot choose anything other than IVR for the main line to ring into during work hours, so we are having to use a custom answering rule to direct to the queue. (I see direct to call queue option on closed hours, but not open???)

This interferes with our other custom answering rules (for holidays, etc) and we are having to turn off our main rule and remember to turn it back on when we return to the office.

There just has to be a better way?

call queues
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

You will have to switch to Single Level settings for that case, but you will not be able to route your calls to an IVR after hours, so there's no workaround. Please submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app