Hello,
We use a live answer call queue during business hours and IVR for after hours.
In Multi-Level IVR Settings, we cannot choose anything other than IVR for the main line to ring into during work hours, so we are having to use a custom answering rule to direct to the queue. (I see direct to call queue option on closed hours, but not open???)
This interferes with our other custom answering rules (for holidays, etc) and we are having to turn off our main rule and remember to turn it back on when we return to the office.
There just has to be a better way?
Best answer by Mary-Community_Moderator
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