question

Amy Charney avatar image
Amy Charney asked Becky-Community_Manager commented

Why aren't my text messages sending?

I've sent text messages - to myself included - and getting a message in red that says - message not sent.

sms and text messaging
4 comments
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

Is this a new issue, @Amy Charney? Have you had success sending text messages before?

0 Likes 0 ·
Amy Charney avatar image Amy Charney Becky-Community_Manager ♦♦ commented ·

I used to be able to text!

0 Likes 0 ·
Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Amy Charney commented ·

Hey, @Amy Charney I'm not seeing any reports of issues with SMS. I would recommend creating a ticket for the issue so support can troubleshoot.
You can create a case here.

0 Likes 0 ·
Karthik Sampangi avatar image Karthik Sampangi commented ·

Do you mind posting the response JSON? Also are you using Sandbox environment?

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app