News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Why aren't my text messages sending?
Tags: sms and text messaging
Sep 13, 2022 at 11:25am   •   2 replies  •  0 likes
Amy Charney

I've sent text messages - to myself included - and getting a message in red that says - message not sent.

on Sep 13, 2022 at 11:53am   •  0 likes

Do you mind posting the response JSON? Also are you using Sandbox environment?

on Sep 13, 2022 at 11:52am   •  0 likes

Is this a new issue, @Amy Charney? Have you had success sending text messages before?

on Sep 13, 2022 at 12:06pm   •  0 likes

I used to be able to text!

on Sep 13, 2022 at 12:19pm   •  0 likes

Hey, @Amy Charney I'm not seeing any reports of issues with SMS. I would recommend creating a ticket for the issue so support can troubleshoot.
You can create a case here.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us