How do I set up the ability to answer incoming phone calls that are ringing at other office numbers? Example: how can I answer the conference room phone ringing from my desk when I hear it ringing next door? I don't want my phone to ring when any office number is ringing or be a forwarding number from other extension. Thanks.
Hey, @Jeff Strickland Does this Group Call Pickup fit your needs?
https://support.ringcentral.com/app/phone/desktop-web/group-call-pickup-using-hud-ringcentral-app-desktop-web.html
I guess I should have been more clear. I am using a PolyComm phone at my desk to pick up. I did have a Group set up to pick up the calls but that immediately disconnected my own number when I picked up a call. I removed the Group setting so I would be able to answer my own phone without a hangup. I am trying to pick up another extension outside of the RingCentral application.
Is there any other input from RingCentral on this? Any ideas besides Group Call Pickup? Not really a lot of help.
Hi @Jeff Strickland, we'll check for more regarding this.
Hi @lupita-adams, this feature is currently unavailable, but a similar feature request is up for you to vote at https://ideas.ringcentral.com/ideas/ENTCOM-I-173. If you feel it isn't the exact feature you want, you may create a new one and post it here. Thanks!
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