Sam Varona avatar image
Sam Varona asked Becky-Community_Manager commented

System Outage MVP

Hi Team--

Just wanted to know if we had downtime last September 10, 2022 between 6AM to 9AM CST? Looks like there were calls that were not routed to agents who were logged in around the same intervals. Appreciate if you can confirm this.

call routing
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Sam, please submit a ticket to Tech Support so they can check on this.

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

Hey, @Sam Varona I did a quick review on the date that you shared and we did not have any outages that would have affected this very specific routing issue you experienced. Let me know if I can answer any further questions!

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