question

Craig Smith avatar image
Craig Smith asked mary-community-moderator answered

Do calls that come in while on DND count as a missed call

We are wondering if a call comes through a line (single user, extension, not a call queue) while it is on DND does it count as "missed" in the analytics and reporting?

analytics and reporting
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Craig Smith, yet it does!

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