How do I get Glip permissions added to my app?

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Cory Sytsma asked Oct 3, '22 Phong Vu commented Oct 4, '22

How do I get Glip permissions added to my app?

I can't find a way to add Glip scope permissions, as well as TeamRecording, but getting 401 error messages via API that I don't have permissions.

Can someone add them to my Dev & Production app please?

rest api permissions

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2022-10-03T19:26:08Z

Phong Vu answered Oct 3, '22

The Glip permission is replaced by the TeamMessaging permission. And you cannot change the permission of your app in production. You need to clone the app and change the app settings including the permission, then test and graduate the new app.

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Answer 2 · 2022-10-03T20:36:50Z

Cory Sytsma answered Oct 3, '22 Phong Vu commented Oct 4, '22

I have TeamMessaging permission.

When calling:

https://platform.ringcentral.com/restapi/v1.0/glip/data-export'

I received a 403 Forbidden error:

{
    "errors": [
        {
            "errorCode": "GIC-012",
            "message": "The requester must have permission to data export."
        }
    ]
}

1664829369174.png (17.9 KiB)

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Phong Vu ♦♦ commented · Oct 04, 2022 at 04:19 AM

This is not an app permission issue. It is a user permission issue. You need to authenticate the app with a super admin user.

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Answer 3 · 2022-10-04T20:24:31Z

Cory Sytsma answered Oct 4, '22 Phong Vu commented Oct 4, '22

As far as I know, the account is SuperAdmin, I can do everything else. How would I check the permissions?

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Phong Vu ♦♦ commented · Oct 04, 2022 at 10:06 PM

Are you on sandbox? If you are, there is a current issue to set the permission to a super admin. But, I think the main super admin (normally in sandbox is the 101 if you have not changed the extension number) will have the permission by default.

If you are in the production, check this from the RC app.

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screen-shot-2022-10-04-at-30533-pm.png (130.6 KiB)

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